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Frequently asked questions

What medications do you prescribe?

Willow specializes in prescribing GLP-1 weight-loss medication that works with your body's natural processes to help you lose weight. This approach fosters healthy weight loss by promoting harmony within your body's internal dynamics while addressing unique biological and genetic factors that play a major role in your weight. Through Willow's expertise, individuals can achieve their weight management goals effectively and sustainably.

Do you require insurance?

At Willow, accessibility is a core value, and we're committed to ensuring everyone can benefit from our program. We offer affordable pricing without the need for restrictive and slow processes that would delay the start of your weight loss journey. Willow does not require insurance, and accepts HSA/FSA.

Do I need a doctor referral?

At Willow, we've streamlined the enrollment process to ensure accessibility and comfort. You can join our program without the hassle of obtaining a doctor's referral, and immediately be evaluated for transformative weight loss medication by one of Willow's board-certified doctors. All from the comfort of your own home. We prioritize simplicity and inclusivity in our approach to health and wellness.

What if side effects occur?

As part of our program, you'll receive complimentary follow-up consultations to ensure your weight loss journey is supported every step of the way. If you encounter any side effects, please reach out to the Willow team promptly for assistance or to address any concerns. Your well-being is our priority, and we're here to provide prompt support and guidance whenever you need it.

Do I need to make changes to my diet with Willow?

We believe in a sustainable and flexible approach to nutrition, without imposing limitations on your diet. Our goal is to guide you in establishing healthy eating habits, complemented by the medication's ability to decrease appetite and “food noise”. We encourage maintaining a nourishing, high-protein diet, but most patients are able to lose weight without the need for uncomfortably restrictive dieting or calorie counting.

How long will it take to receive my medication?

Once your Willow doctor verifies your identity, reviews your health history, and writes your prescription, we’ll send your order to our Willow pharmacy. Pharmacy processing takes 2–4 business days. After it ships, delivery to your home typically takes 2–3 days via FedEx or UPS.

In rare periods of high volume, timelines can extend. If that happens, or if you have any questions, please reach out to our Patient Services team. We are always happy to help!